Trainee Assistant Officer Call Center—SHIMANTO BANK PLC has published Job Circular 2024. Graduate candidates are eligible to apply. The bank job is very popular for bank job seekers. The job Circular details are given below.
Requirements of Assistant Officer Call Center- Job Circular
Education
- Minimum Graduation in any discipline (preferably in Business) from any reputed university.
- 3rd division or 3rd class in any exam are discouraged to apply.
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Banks
Additional Requirements of the Assistant Officer Call Center- Job Circular
- Age 25 to 30 years
- Both males and females are allowed to apply.
- Excellent Communication Skill in Bengali and English both oral and written.
- Team work, Decision making, Flexibility and problem fixing.
- Strong knowledge of Microsoft Office and Email writing.
- Good knowledge in Banking service.
- Candidates must be willing to serve roster basis for smooth operation of Call Center for 24/7.
- Requirements may be relaxed for relevant and experienced candidates.
Responsibilities & Context
- Maintain targeted KPI properly.
- Ensure one-stop quality customer service to ensure positive customer experience.
- Executing Customer’s request and forward customer’s complaint to respective units.
- Proactively aware and inform to customers regarding product and services.
- Follow up critical issue and provide timely feedback to customer.
- Achieve set target in terms of deposit, loan, credit card, account opening and other target set by management.
- Maintain & submit daily reports on Customer Query/Customer Demand/Drop Calls/Receive Calls etc.
- Other duties assigned by supervisor.
Skills & Expertise
Call Center
Compensation & Other Benefits
- Negotiable
- Other benefits are as per Bank’s Human Resources Policy
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
Read Before Apply
- Only shortlisted candidates will be called for interview.
- Shimanto Bank reserves the right to accept or reject any application without assigning any reason whatsoever.
- Shimanto Bank is an equal opportunity employer.
